Matching Structure
Account, transfer and legal pages share one layout, so a clause you found here is easy to find again when you switch pages on your phone.
Every rule that shapes your account sits on this page: the terms you accept at sign-up, how we treat Pakistani transfer rails, and where local law permits access...
Our legal wording is written for Pakistan first. Where local law permits, we open accounts, run the lobby and process withdrawals for residents in supported regions; where it does not, we say so plainly rather than burying it in small print. The terms you accept at sign-up cover eligibility, how we verify who you are, what counts as misuse and how a
dispute is handled. Transfer clauses sit inside those terms, so JazzCash, Easypaisa, SadaPay, NayaPay and Raast each get a defined route: what you send, what clears, when it lands and what happens if a payment is reversed. Clause numbers stay stable so you can quote them to our team, and every revision carries a date.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Anyone can write a policy. What matters is whether the wording holds up when you test it. We keep clauses numbered, date every change, and name the transfer rails we actually use...
Every change to these terms carries a date and a short line describing what moved, so you can compare what you agreed to against what applies today.
Clauses are numbered and stay put between versions, which means you can quote section 4.2 to support and get an answer about the same paragraph every time.
We name the rails we actually use, JazzCash, Easypaisa, SadaPay, NayaPay and Raast, instead of leaving you to guess how a transfer will be treated in a dispute.
If a first reply does not settle a dispute, you can ask for escalation in writing and we will confirm who is handling it and by when.
Access wording names supported regions rather than promising blanket availability, so what you read here matches what you see after signing in from Pakistan. Our sign-up form uses the same labels.
We set out what identity documents we ask for, how long we keep a copy and who inside the company may open it, in the same terms you accept.
A legal clause is only useful if you can find it again. Account pages, transfer pages and this one share a layout, the same rail names and the same support hours, so...
Account, transfer and legal pages share one layout, so a clause you found here is easy to find again when you switch pages on your phone.
The support hours printed on this page are the hours we answer on, and we update them together when Ramadan or a public holiday changes the schedule.
JazzCash, Easypaisa, SadaPay, NayaPay and Raast are spelled the same way across the site, so a search inside the page returns the clause you need the first time.
Wherever we mention an amount we use PKR and state whether a fee, conversion or hold applies, rather than leaving the figure open to your interpretation.
The verification steps described here are the steps you meet at withdrawal, so a document request after you submit a request should not come as a surprise.
Browser and app rules match across pages, covering session limits, sign-in checks and what happens if you open your account on a second device in the same household.
The channels listed on this page are the channels we answer on. There is no separate queue for policy questions and no address that quietly goes unread.
The layout you are reading is built so a long document stays usable. Fixed navigation, dated strips, expandable questions and a stored copy of what you...
A fixed index sits beside the text on desktop and collapses into a jump menu on your phone, so you can move between sections without scrolling the whole page.
A dated strip at the head of the page shows when this text last changed, followed by one line describing what moved in that revision.
Each question opens in place with a short answer, which keeps the page readable on a small screen while still covering the finer points of a clause.
Small badges mark which wording applies in supported regions, and they use the same labels our sign-up form uses when it asks where you are playing from.
A trimmed version of these terms prints on two sides of A4, which is useful if you want a paper copy before you accept anything at sign-up.
The version you accepted stays attached to your account, so you can reopen exactly that wording later instead of relying on a cached browser page.